It says my order was delivered, but I did not receive it.

MAY 01, 2024

If your tracking information shows that your order was delivered but you can't find it:

Verify the Shipping address.
Check inside your mailbox, even if you think the order wouldn't fit.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the delivery.
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 48 hours - in rare cases, packages may say delivered up to 48 hours prior to arrival.

    If you believe your package may have been stolen or if you have followed the steps above and still cannot locate the package, please follow the guidelines below:

    If you purchased Package Protection, review the policy and submit your claim within the appropriate claim timeframe. 

    Report the missing package to the shipping carrier:

    FEDEX: The process is relatively simple. You can file a lost package claim online to fill out and submit. In general, it takes between five and seven business days for FedEx to resolve a claim of this nature.

    USPS: you'll first need to fill out a Help Request form that will notify your local Post Office so they can help located any missing packages. If you don't recover your parcel within seven days, you'll need to fill out a Missing Mail Search Request with the tracking number, evidence of insurance and proof of the item's value. You'll also want to submit any evidence you have that the package was stolen.

    File a police report (if your package was stolen): if you're planning on making an insurance claim regarding the missing delivery, a police report can be helpful documentation to have. If you live in an apartment complex and your package was stolen from the mail room, your apartment complex should have insurance for incidents like this. We recommend that you contact your leasing office for more information.