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Returns and Exchanges

If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:

Premier Yarns Returns Department
5991 Caldwell Park Drive
Harrisburg, NC 28071

Please be sure to send your package via UPS or insured Parcel Post.

International Orders

Please note the following on all orders shipping to addresses outside the United States:

  1. It is your responsibility to pay all shipping, tariffs, duties and taxes. 
  2. All orders are subject to merchandise availability. No items will be back ordered. 
  3. Pre-order items not available outside the United States.
  4. We are only able to ship to the countries you find listed (during checkout).
  5. International delivery typically takes 2-7 business days via UPS depending upon the weight of the package. 

Business Customers and Large Consumer Orders

Premier Yarns reserves the right to charge for actual freight for large orders. Orders do not qualify for free or rush delivery. Large orders may require additional fees for unloading. Please contact CustomerService@PremierYarns.com with questions.

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