My package was stolen.
If you believe your package was stolen, please follow the guidelines below:
Keep in mind that orders may take up to 48 hours after being marked delivered to arrive. We also suggest asking family members and neighbors if they received the package on your behalf.
Report the missing package to the shipping carrier:
- For FedEx, the process is relatively simple. You can file a lost package claim online to fill out and submit. In general, it takes between five and seven business days for FedEx to resolve a claim of this nature.
- For USPS missing packages, you'll first need to fill out a Help Request form that will notify your local Post Office so they can help locate any missing packages. If you don’t recover your parcel within seven days, you’ll need to fill out a Missing Mail Search Request with the tracking number, evidence of insurance and proof of the item’s value. You'll also want to submit any evidence you have that the package was stolen.
File a police report: If you're planning on making an insurance claim regarding the missing delivery, a police report can be helpful documentation to have. If you live in an apartment complex and your package was stolen from the mail room, your apartment complex should have insurance for incidents like this. We recommend that you contact your leasing office for more information.
Shopping in the U.S.
Items purchased online from Premier Yarns ship within the continental US, Alaska, Hawaii and Puerto Rico.
Shopping in the U.S. territories
Items purchased online from Premier Yarns ship within the U.S. territories
Shopping Outside the U.S.
Items purchased online from Premier Yarns can be shipped outside the United States and United States Territories. We also offer customs fees ahead of time for easy of use to Canada and the United Kingdom.
Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe
Sales to U.S. military personnel stationed abroad
Premier Yarns ships to APO/FPO address's and we offer free shipping on orders $75 or more. View our flat rates to see how much your order will cost here.