Customer Satisfaction Guarantee: We believe in our product that if you are unsatisfied during your process you may return your order and the cost is on us. 

Unopened merchandise returned within 30 days from delivery date are eligible for a full refund.

Please open your package carefully. We will not replace yarn that has been damaged if you open your package with box cutters or rip it open.

Original shipping costs will not be refunded unless there is an error with your order.

Refunds may take 5-7 business days to process with your bank.


For the fastest exchange experience, please follow the return process and simply place a new order for your desired replacement merchandise.

If you receive a damaged, defective, or incorrect item and need to replace it, please contact Customer Service herePlease Do Not Return Defective Items

Non-Returnable Items

  • All bag sale Items
  • Clearance Items
  • Items marked Final Sale

International Customers

International orders must be returned within 30 days. Due to the exchange rate, we cannot accept returns after this period. Customers are responsible for return shipping costs. Refunds cannot be provided for duties, customs fees, or VAT after an order is shipped. We do not accept exchanges.

Please contact customer service HERE to start you return journey.