Customer Satisfaction Guarantee: We believe in our product that if you are unsatisfied during your process you may return your order and the cost is on us.
Unopened merchandise returned within 60 days from delivery date are eligible for a full refund.
Please open your package carefully. We will not replace yarn that has been damaged if you open your package with box cutters or rip it open.
Original shipping costs will not be refunded unless there is an error with your order.
Refunds may take 5-7 business days to process with your bank.
For the fastest exchange experience, please follow the return process and simply place a new order for your desired replacement merchandise.
If you receive a damaged, defective, or incorrect item and need to replace it, please call Customer Service here or by phone at 888-408-3800 ext-107, Monday - Friday 9:00AM - 4:00PM EST. Please Do Not Return Defective Items
- All bag sale Items
- Clearance Items
- Items marked Final Sale
Please Contact Customer Service HERE or by phone at 888-408-3800 ext-107, Monday - Friday 9:00AM - 4:00PM EST, to start you return journey.