Package Protection

Our package protection is optional. However, without purchasing the protection, Premier Yarns will not be liable for any lost, incorrectly delivered, or damaged packages. Package protection is limited to one claim per customer per order.


If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost. If an item is out of stock, you will receive a refund for that item instead.


If you have purchased package protection the following policies apply.

Choose a topic:

Lost In Transit / Late Packages

Carrier delays do occur and may impact your shipping timeframe.

If it has been 7+ days since the last tracking update (contiguous US orders), please reach out to Customer Service. Otherwise, we ask that you remain patient and mindful of any weather conditions that could be impacting your delivery.

Non-contiguous US orders may take 1-3 weeks longer, depending on the destination.

Damaged Product

If you receive a package that has been damaged in transit, you must report it within 3 days of the delivery confirmation.

Filing your Claim

Please contact us here within the specified times above, and with all relevant information and evidence requested above. Please allow up to 48 hours for a response.

Filing chargebacks with your payment provider will void your package protection plan.